To streamline onboarding and enhance user experience, I developed Z-Bot, an interactive in-app chatbot tailored to guide users and gig providers across the platform.
Beyond support, Z-Bot delivered text-based micro-trainings, enabling users to learn platform best practices, discover tips, and stay informed without leaving the app. This lightweight, responsive assistant significantly reduced friction, empowered creators, and elevated the self-service model across EmployeeZ.